Bookings, cancellations and refunds

When you book a shoot with me, I set that time aside just for you. I plan the shoot beforehand, check the location and the light, travel to you, and then spend the time photographing. Because the time is yours, I turn down other work for it, and sometimes time with my family. These policies explain what happens if plans change. They're there to be fair to both of us, and in every case common sense comes first.

Paying for your shoot

• Car, dog and event shoots are paid in full when you book.
• Business shoots need a 50% deposit to secure the date. The rest is due when the shoot is finished.
• Prices are on each service page, in Australian dollars.

If you need to change the date

Life happens. If you need to move your shoot, let me know as early as you can and we'll find a new date that suits us both. There's no fee to reschedule.

If you cancel

• Car, dog and event shoots: if you cancel, I don't refund the payment, because I've already set that time aside and turned down other bookings for it. You can always move to a new date at no cost instead.
• Business shoots: if you cancel at least 14 days before the shoot, I'll refund your deposit in full. If you cancel with less than 14 days' notice, the deposit is forfeited, because it's too late for me to book another shoot or use that time for anything else. You're welcome to rebook for a new date.

Weather

For outdoor shoots, I check the forecast two or three days before and get in touch so we can decide together whether to go ahead.
• If we agree to move the shoot, we'll pick a new date at no cost. This is what happens most of the time.
• If you decide to go ahead in poor weather, the shoot goes ahead as planned. I can't refund a shoot because of weather we both knew about.
• If we can't find a new date that works, for example because I'm overseas or already booked, I'll usually refund you, depending on the circumstances.

If I have to cancel

If I'm sick, or something outside my control stops me from doing your shoot, you can choose a new date at no cost or a full refund.

End-of-life dog sessions

I know these sessions are booked at one of the hardest times, and things can change very quickly. If your dog's condition changes before our session, call or message me as soon as you can. Where I'm able to, I'll come sooner.

If your dog passes away before we've had our session, please don't worry about the booking or about contacting me straight away. When you're ready, get in touch, and we'll talk it through and work out together what's fair. You won't be held to a session you can no longer have.

Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law.
• Major failures with the service: you're entitled to cancel your service contract with us, and to a refund for the unused portion or compensation for its reduced value.
• Major failures with goods: you're entitled to choose a refund or a replacement.
• Failures that aren't major: you're entitled to have the problem fixed in a reasonable time. If it isn't fixed, you can cancel your contract and get a refund for the unused portion.

Nothing in this policy limits those rights. If you think something has gone wrong with your shoot or your photos, please tell me and I'll put it right.

Digital products from the shop

Our shop sells digital products, such as Lightroom presets, which you download straight after buying. Because they can't be returned once downloaded, I don't offer refunds if you simply change your mind. If a product doesn't work, isn't as described, or won't download, contact me. I'll fix it, replace it or refund you.

Questions

Email ask@la-lente.com.au or call 0414 442 440.